We work with suppliers around the world to bring you high-quality products and we make every effort to get your order to you as soon as possible. However, due to high-demand and supply shortages, orders may take 10-30 days to be delivered. Orders for in-stock items placed on business days are generally shipped within one to five days. Once your order is confirmed and shipped, you will receive a tracking number to track the progress of your package. If there is a problem with your order, you will receive an email within 1-2 business days to advise you about the situation. Shipping time might vary depending on location, shipment method and other factors. Delivery by a certain date or time is an estimate ONLY, it is not a guaranteed service.
Shipping charges are not included in our pricing. Shipping cost will be calculated automatically based on the weight of the package and your shipping address during the checkout process. Please place your order in the shopping cart to view shipping charges. Full price will be displayed at checkout.
Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order – do so by going to the cart and clicking “checkout”. Follow the instructions by providing us with delivery information and select payment method for the goods – we will ship your package within 24-48 hours.
You can only cancel your order provided it has not yet entered the shipping process - by emailing our customer service department at info@cameradrop.com If the order has entered the shipping process, it cannot be cancelled or if your order has shipped and is in route, it cannot be cancelled.
When an online order submission has been received, a delay of approx. 12-24 hours typically occurs before the order is processed. Once the order is has been processed, no changes or cancellations are possible.
We want you to feel secure ordering from Camera Drop. We know that there are other retailer options and we appreciate that you trusted us with your purchase! We have a committed logistics team and the utmost trust in our carriers. However, we do recognize that in rare cases, things may not go according to plan, and we have an established procedure for handling such occasions. We've got your back!
This can be concerning, but before contacting Customer Care, please check the following:

• Check with family members, neighbors, co-workers, a building manager, apartment office, or others who may have accepted your order on your behalf.

• The carrier may have placed your order somewhere near your door, out of plain view. Look for your order in places such as the back door, garage, or behind bushes.

• Allow 48 hours - in rare situations, or during peak delivery times, packages may state delivered up to 48 hours prior to their arrival.

• If it has been 48 hours past your delivery notification and you still haven't located the delivery, contact our Customer Care Team at info@cameradrop.com for further assistance.
We accept the following payment methods: Visa, MasterCard, American Express, Discover, PayPal, and Google Pay. Your card will be charged and the funds are authorized as soon as your order is placed. Please provide the correct billing information for the card being used. Billing information includes name, address and phone number of the card owner as recorded by the bank or card issuer.
• If the circumstance arises that you're not pleased with your merchandise, returns or exchanges will be accepted 7 Days after the date of delivery.

• Any returns or exchanges REQUIRE a return authorization, no refunds will be issued in cases when such approval has not been granted.

• You have 7 days from the date of the received item to obtain this authorization.

• For a return authorization please email: info@cameradrop.com

• The issued return authorization will be valid for 7 days. The return shipment must be received within 7 business days of the authorization.

• After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow 5-7 business days for inspection and exchange of the item.

• All returned or exchanged items must be in new condition (unless defective), in their original box, and must include all packing material, and all accessories.

• One-time exchange ONLY.

• Shipping costs associated with each return will be the customer's responsibility unless the item is received damaged. Shipping fees will not be refunded.

• We are not accountable for any return shipments that are lost or delayed. We cannot accept any COD shipments.

• Camera Drop reserves the right to refuse any return or exchange.

• We will not accept any returns because delivery was not "on time" as delivery dates and times are estimated only and not a guaranteed service.

Please return items to:

Camera Drop
5002 Weatherstone Drive,
North Ridgeville, Ohio 44039
• Manufacturers original packaging is missing, incomplete, damaged or defaced.

• Missing or damaged accessories, etc. Product is not in acceptable condition for resale(scratched, damaged, etc.)

• No returns will be accepted without a return authorization.

• Camera Drop is not responsible for your order not arriving by a certain date, and we will not authorize a return. All shipping times are estimates only, not a guaranteed service.
Damaged in Delivery: If there is damage to the package or item, please keep the original shipping carton and contact us immediately at info@cameradrop.com so we can file a damage claim with the carrier. Damage must be reported within 7 business days of delivery. Please don't return the merchandise without going through these steps, as it delays the replacement of the order or the issuance of a refund.

Missing Items: All missing items claims must be reported within 7 business days of delivery. Please note that all packages are weighed before leaving our warehouse. Let us know if your package was tampered with. Photos would be greatly helpful for the carrier and our staff to investigate. Contact us at info@cameradrop.com to report any missing item from your shipment.
We'll apply your refund to your original payment method. In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days when issued to a credit card. Refunds issued to a bank account or pin-less debit typically take 10 business days to reflect on the account balance. This time frame may vary from one financial institution to another.